Edgecast Media partners with QBC for Customer Experience podcast
On the phone, the client sounds excited: “I only got about 30% of the conversation when I took part in it. Now I’m hearing the rest of it!”
She is reacting after hearing her own voice and those of her colleagues on their first podcast, recorded on a conference call yesterday, and published this morning on an internal company blog.
It’s an exciting step for them - and I’m excited too, to see another application of podcasting in action.
I’m especially excited to finally get the opportunity to work with Michael Byrne of QBC. Michael and I have been talking about podcasting for well over a year now, and his business insights have changed the way I think. In particular, he has strong ideas about podcasting as a tool in coaching and personal development.
Michael’s started a proto-blog at his own website, and I’m going to help him set up a more full-featured version with permalinks and comments. In the meantime I’ll be inviting him to guest-blog here, on the subject of podcasting and the Customer Experience.
I have a special focus on Podcasting for Business this month. On 27th February, I’ll be speaking at a seminar organised by it@cork on the subject, along with Brian Greene and Tom Raftery. I’d love to hear your thoughts about it. Leave a comment or send me a mail. Thanks!