Last Monday’s Irish Times caught my eye with the words “New Business Magazine” on the cover, and I bought my first copy in months. Next morning, on a train trip to Dublin, I got around to reading it, and I was pleasantly surprised to discover that it felt a lot like reading some of my favourite Web [...]
Archive for the 'customer experience' Category
Emotional Intelligence in Application
June 17, 2007Please State Your Complaint - I’m Sorry - Time’s Up!
April 25, 2007Hugh Green comments that Eircom have come up with an inspired strategy for dealing with customer complaints. The online complaints form on their website has been modified to take no more than 400 characters of complaint. If you can’t say it in 2.5 text messages, then tough!
It would appear that this bears all [...]
Michael Byrne on The Customer Experience
February 22, 2007
I mentioned previously that I would ask Michael Byrne of QBC Ltd to provide more details, in a guest post on this site, about the podcast-enhanced Customer Experience training programme which we are collaborating to provide.
Of course, we soon realised that what we really needed to explain ourselves was a podcast!
Here it is: 36MB, 45:31, [...]
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