Hugh Green comments that Eircom have come up with an inspired strategy for dealing with customer complaints. The online complaints form on their website has been modified to take no more than 400 characters of complaint. If you can’t say it in 2.5 text messages, then tough!
It would appear that this bears all [...]
Archive for the 'eircom' Category
Please State Your Complaint - I’m Sorry - Time’s Up!
April 25, 2007Eircom “Split Line” Issue Can Be Overcome
March 22, 2007I spoke for 60 seconds on Raidio na Gaeltachta this morning! I was prompted to call in response to a discussion about rural broadband, a subject of which I have had some experience.
I didn’t catch the name of the guest but he was explaining to Ciarán, the presenter, the problem faced by many telephone subscribers who are saddled with [...]
Formal Complaint To Eircom
October 24, 2006[UPDATE 22 MARCH 2007: This case has been resolved. See here for details.]
Submitted today:
Here is supplemental information in relation to this complaint which I have submitted by phone today. I spoke with ____, who has contacted Operations in relation to it.
I ordered a new phone in August because I needed broadband at this address, which is [...]
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