Please State Your Complaint – I’m Sorry – Time’s Up!

Hugh Green comments that Eircom have come up with an inspired strategy for dealing with customer complaints. The online complaints form on their website has been modified to take no more than 400 characters of complaint. If you can’t say it in 2.5 text messages, then tough!

It would appear that this bears all the hallmarks of management at work.

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Explore posts in the same categories: complaint, customer experience, eircom, employee engagement, irishblogs

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