Emotional Intelligence in Application

Last Monday’s Irish Times caught my eye with the words “New Business Magazine” on the cover, and I bought my first copy in months.  Next morning, on a train trip to Dublin, I got around to reading it, and I was pleasantly surprised to discover that it felt a lot like reading some of my favourite Web 2.0 blogs.  The magazine is called Innovation and it’s heavy on technology, startups, research and, of course, innovation; and I’ll definitely be looking out for it in future.  (Wonder if I can get it with RSS?!)

One of the most interesting things from my point of view however was an interview with Emotional Intelligence evangelist Daniel Goleman, who recently conducted a seminar in Dublin.  Interesting, because I had just that morning completed pre-production on a new series of podcasts with my client Michael Byrne on that same subject: Emotional Intelligence.

You may have heard of Emotional Intelligence.  You may even know what it means.  But you may well wonder – as I did – how it can be incorporated in a practical way into the job of managing a business so that it creates meaningful value for the business, for its stakeholders and for the employees themselves.  That is the question Michael sets out to address in this series of 11 new podcasts in which he applies the theory of Emotional Intelligence to the practice of Employee Engagement and Customer Experience in turn.

The first episode (QBC Customer Experience #4, 15MB, 25:25, MP3) introduces the concept of emotional intelligence and frames the discussion for the episodes ahead: 5 each in both podcast series, Employee Engagement and Customer Experience, appearing on alternate weeks over the summer months.  This introductory episode was published on Friday and appears in the podcast feeds of both series.  Get them from QBC.ie or subscribe in iTunes (Employee Engagement, Customer Experience).   There’s also a combined feed covering all of Michael’s podcasts on these and other topics.

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Explore posts in the same categories: business, customer experience, emotional intelligence, employee engagement, irishblogs, podcast, qbc

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