Archive for the ‘employee engagement’ category

Emotional Intelligence in Application

June 17, 2007

Last Monday’s Irish Times caught my eye with the words “New Business Magazine” on the cover, and I bought my first copy in months.  Next morning, on a train trip to Dublin, I got around to reading it, and I was pleasantly surprised to discover that it felt a lot like reading some of my favourite Web 2.0 blogs.  The magazine is called Innovation and it’s heavy on technology, startups, research and, of course, innovation; and I’ll definitely be looking out for it in future.  (Wonder if I can get it with RSS?!)

One of the most interesting things from my point of view however was an interview with Emotional Intelligence evangelist Daniel Goleman, who recently conducted a seminar in Dublin.  Interesting, because I had just that morning completed pre-production on a new series of podcasts with my client Michael Byrne on that same subject: Emotional Intelligence.

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QBC Launch new Website and Podcasts

May 4, 2007

QBC LtdWe’ve been working closely with QBC Ltd, the executive coaching firm run by Michael Byrne, to integrate podcasting and blogging into the delivery of the Customer Experience and Employee Engagement programmes they provide.

Michael’s taken podcasting to the heart of his operation and he eats his own dogfood.  There’s no point in recommending podcasting and blogging to clients if we don’t practice what we preach.

We commisioned Doop Design to rebuild QBC’s website on WordPress, with blogging and podcasting at it’s core.  The site went live this week, and it features the three podcasts Michael and I have recorded to date, along with a fourth, just published, on the topic of Employee Engagement.  (Download: 23 MB, 28:03)

Michael and I are also working on other blogs and podcasts, including a re-launch of this site.  Stay tuned subscribed!

Please State Your Complaint – I’m Sorry – Time’s Up!

April 25, 2007

Hugh Green comments that Eircom have come up with an inspired strategy for dealing with customer complaints. The online complaints form on their website has been modified to take no more than 400 characters of complaint. If you can’t say it in 2.5 text messages, then tough!

It would appear that this bears all the hallmarks of management at work.